Digital commerce and technology for luxury brands
Technology for luxury brands that need more than off‑the‑shelf ecommerce.
We design, integrate and support digital commerce systems around the way your business actually works – across the website, the boutiques, the warehouse and the finance team.
Where we come in
When the platform no longer fits the business
Established brands reach a point where the standard setup starts working against them. Products come with options, personalisation and made-to-order lead times. Stock sits across boutiques, concessions and a warehouse. Clients buy online and in person, and expect to be recognised in both. Finance and fulfilment need data that is exactly right, and every new requirement seems to arrive as another app.
That is where we come in. We are developers who look at the whole system rather than the storefront alone: we fix what is fragile, connect what should be connected and build what the platform cannot do on its own.
Services
Serious ecommerce and technology problems, solved properly
- CommerceShopify Plus, Magento and bespoke ecommerce for complex catalogues, international trade and high-value client journeys.
- Integrations & AutomationWe make the systems you already use work together, and take the manual work out of the gaps between them.
- Performance & RescueSlow sites, unreliable integrations and platforms inherited from someone else, taken over and put right.
- Luxury Retail TechnologyClienteling, private client service, provenance and aftercare – the parts of luxury retail most platforms were never designed for.
Most of the problems we are asked to solve are not really website problems. They live in the gaps between systems.
Which is why our work usually begins with a conversation about how the business runs, rather than a list of pages.
Ways to begin
Clear starting points for a conversation
Technical review
A structured review of your platform, integrations, performance and hosting, ending with a clear written account of what is working, what is at risk and what to do first.
Request a technical reviewEcommerce rescue
Diagnosis and repair for a platform that has become unreliable, or one you have inherited without the people who built it.
Tell us what isn’t workingIntegration project
Connecting your store with ERP, stock, fulfilment, CRM, finance and supplier systems, so information is entered once and arrives correctly everywhere else.
Discuss an integrationAutomation project
Taking repetitive operational work – order exceptions, stock updates, supplier feeds, reporting – out of inboxes and spreadsheets.
Discuss a projectOngoing technical support
A retained team who know your systems, keep them healthy and develop them as the business changes.
Talk to a developer
Behind Luxury Designer Brands
An established development company, not a new agency
Luxury Designer Brands is the luxury-facing service of eplatforms, a UK software and ecommerce company that has designed, built and run systems for its clients since 2000. You work directly with the people who build and support your systems, with no account managers in between.
- 2000The year eplatforms began building and running software for its clients
- 200+Systems eplatforms still runs today
- 10+ yearsThe average length of an eplatforms client relationship
Figures published by eplatforms ltd.
Insights
Practical writing for ecommerce and technology leaders
- CommerceWhen Shopify Plus is no longer enoughShopify Plus is the right platform for many premium brands. Here is how to recognise the signs that yours has outgrown it, and how to weigh the realistic options.
- Luxury retailWhere high-value ecommerce journeys commonly failWhen a single order is worth thousands, the weak points are not the ones mass-market retail worries about, and each one is expensive. A walk through the journey, where it tends to break and what usually needs to change underneath.
- Performance & rescueHow to rescue an inherited ecommerce platformWhen the agency, freelancer or original developers have gone, a trading site can become something nobody fully understands. Rescue is usually possible without starting again, provided the work is done in the right order.
