Luxury Retail Technology
The parts of luxury retail most platforms were never designed for.
Private clients, appointments, provenance and aftercare sit at the heart of luxury retail. We help brands connect them to the commerce systems they already run.
Our perspective
Understanding the sector, not selling a product
This is not a software package. It is the knowledge we bring to projects for luxury and premium brands: the situations where a standard ecommerce setup falls short, and the technical work that closes the gap between how clients are served in person and what happens online.
Clienteling
Client advisers can only be as good as what they can see. Clienteling brings together purchase history, preferences, sizes and wish lists from ecommerce, point of sale and CRM, so a client is recognised whether they buy online, in a boutique or through an adviser. The technical work is joining those records reliably and handling consent properly.
Private client experiences
Invitation-only pieces, previews before general release, private pricing and concierge ordering all depend on knowing who a client is and what they are entitled to see. We build account-based access that feels discreet to the client and is simple for your team to manage.
High-value transactions
Large orders meet obstacles that ordinary baskets never do: card and bank limits, strong customer authentication, and fraud screening that treats unusual spending as suspicious. We work with your payment providers on suitable methods – including bank transfer, payment links and deposits – and on reducing the number of genuine clients who are turned away.
Appointment commerce and personal shopping
Appointments, reserve-in-boutique, personal shopping and video consultations work best when they share a record with the rest of the business. We connect booking to stock, advisers’ diaries and the client’s history, so each appointment begins with the right pieces and the right context.
Digital product passports and provenance
Serialised pieces, certificates of authenticity, ownership records and service history all depend on data held at the level of the individual item. Regulation in some markets is moving towards digital product passports; the groundwork – accurate product data and item-level records – is worth laying now regardless.
Aftercare
Repairs, servicing, alterations, warranties and product registration are part of the relationship, not an afterthought. We connect aftercare workflows to the client record and to the people who carry out the work, so clients can see where things stand without having to chase.
International luxury ecommerce
Duties-paid delivery, local currencies and languages, market-specific ranges and restrictions on where certain pieces may be sold. We build international commerce that keeps the experience consistent for clients and the operation manageable for your team.
