Performance & Rescue
Inherited a platform that’s become difficult to manage? We can take it over.
For brands living with a slow site, unreliable integrations, an abandoned project or code that nobody stayed to explain.
Rescue
Calm, methodical, and usually without starting again
Most platforms in trouble can be put right without a rebuild. The first job is to make the business safe. The second is to understand exactly what exists. Only then do we decide what to fix, what to replace and what to leave well alone.
Taking responsibility for systems and keeping them running over many years is how eplatforms has always worked, so an unfamiliar codebase is a normal starting point for us rather than a reason to recommend replacing everything.
- Slow ecommerce sitesPages, search and checkout that test clients’ patience
- Unreliable integrationsOrders, stock or payments that fail to arrive
- Abandoned development projectsWork left half-finished when a supplier moved on
- Legacy codeCustomisations nobody wants to touch
- App conflictsExtensions and scripts working against one another
- API failuresConnections that break without anyone noticing
- Checkout problemsDeclines, errors and lost high-value orders
- Technical debtEvery change slower and riskier than the last
- Security and hosting issuesOutdated software, unclear access and fragile servers
How a rescue works
From fragile to dependable, in order
Secure
Access to accounts, domains, hosting and code under your control; backups taken and tested; monitoring in place; former suppliers’ access removed.
Understand
A clear record of what exists: platform and versions, customisations, apps, integrations, scheduled jobs and where data flows.
Stabilise
The problems that threaten trading are fixed first – checkout, payments, stock and orders reaching fulfilment.
Improve
Performance, technical debt and a plain-speaking plan for anything that genuinely needs rebuilding.
Support
Ongoing care from people who now know the system, with version control, a staging environment and documentation in place.
Performance is part of the brand
A slow page undermines a premium brand as surely as a poor photograph. We measure how the site performs for real visitors, then fix the causes at their source: page weight, images, third-party scripts and apps, and the hosting and caching underneath.
Hosting and security
eplatforms manages hosting and infrastructure for its clients, so security updates, monitoring, backups and the servers themselves can sit with the same team that looks after the code.
