Integrations & Automation
We make the systems you already use work together.
Ecommerce rarely stands alone. We connect your store to ERP, stock, fulfilment, CRM and finance systems, then take the manual work out of the gaps between them.
Integrations
One version of the truth, wherever it’s needed
When systems don’t talk to each other, people fill the gap: re-keying orders, reconciling stock by hand, passing spreadsheets between teams. It is slow and expensive, and the errors tend to surface in front of clients.
We build integrations that decide, for each piece of information, where it lives and where it needs to go – and then move it reliably. When something fails, it is noticed, retried and reported rather than silently lost.
- ERPProducts, prices, orders and stock in step with the business system
- CRM and clientelingOne client record across online, boutique and adviser
- Stock and warehouse systemsAccurate availability across every location
- Fulfilment and carriersOrders released, tracked and confirmed without re-keying
- Accounting and financeSales, refunds, fees and payouts that reconcile
- Payment providersCaptures, refunds and exceptions followed through
- SuppliersFeeds, purchase orders and drop-ship partners
- MarketplacesSelling beyond your own site without a second operation
- Bespoke databases and internal systemsThe tools your business built for itself
How we build them
Integrations you can rely on and understand
Clear ownership of data
Each piece of information has one source, so systems stop overwriting one another and nobody has to guess which figure is right.
Failures you can see
Every exchange is logged. Anything that fails is retried, and if it still fails a person is told, with enough detail to act.
Built to outlive change
When a supplier, carrier or platform changes its interface, the integration can be updated without starting again.
Automation
Less manual work, fewer things missed
Much of the operational effort in ecommerce is routine: checking orders, chasing exceptions, updating stock, routing enquiries, preparing reports. We automate that work where it is predictable, and make sure the exceptions still reach a person with everything they need.
We use AI where it removes genuine work – sorting incoming enquiries, drafting replies for someone to approve, extracting information from documents – and not as a feature for its own sake.
- Order workflowsRouting, holds, splits and release rules
- Fraud and exception handlingUnusual orders and failed payments or refunds, surfaced early
- Customer service routingThe right enquiry to the right person, with context attached
- Stock processesTransfers, reservations and replenishment
- Supplier feedsImported, checked and corrected before they reach the site
- ApprovalsHigh-value orders, discounts and changes that need sign-off
- ReportingThe figures people ask for, delivered without a spreadsheet
- Data processingClean-up, enrichment and matching at scale
- NotificationsAlerts that go to the people who can act on them
- AI-assisted workflowsWhere there is a clear operational benefit
